Customer Onboarding Officer
Foodics, Egypt

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Feb 23, 2021
Last Date
Mar 23, 2021
Location(s)

Job Description

About Foodics

Foodics, a Saudi fast-growing startup in MENA, offers a complete Cloud point-of-sale SaaS with tools that help Famp;B and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Turkish, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture retaining talents and promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and future Unicorn (1 Billion USD company).

Vision

To become a leading Fintech and software trusted partner globally, for retailers and sellers who want to grow their business.

Mission

We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.

Main tasks and responsibilities

  • Responsible for the Implementation of the Hardware amp; Foodics Software installation.
  • Responsible for the initial product know-how and training
  • Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installation.
  • Responsible for Backend On-Site training requests.
  • Responsible for On-Site Technical Visits whether normal or emergency cases
  • Responsible for receiving calls on our unified number.
  • Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.
  • Close completed projects after completion.
  • Share the customer’s feedback with the Direct Manager on features and/or installation enhancements.
  • Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.
  • Attend to calls and site visits outside working hours and/or public holidays if needed

    Requirements

    • Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science
    • Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
    • Excellent problem-solving skills
    • Must have strong and excellent communication skills both written and oral
    • Fluent in English and Arabic is a must
    • Must have his own car - to be used for business requirements such as installation, site visits, training requests, etc.
    • Willing to travel from time to time within or outside Cairo, and /or different cities in Egypt
    • Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
    • Must be flexible to work in a fast-paced and evolving environment

      Benefits

      • Medical Insurance
      • Performance Bonus as per company policy

      Job Specification

      Job Rewards and Benefits

      Foodics

      Information Technology and Services - Riyadh, Saudi Arabia
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