Ureed.com is a tech company building a community platform that enables creative talents from around the world to connect with potential opportunities. Ureed.com has been used and loved by thousands of users and now our mandate is to continue providing our services to more countries and talent around the world.
Our mission is to transform the way people work with freelancers while constantly creating viable economic opportunities. Because we believe in the power of remote work and the freelancers we work with.
Ureed.com is growing rapidly and we're constantly on the look for exceptional talent who would enable us to reach our vision and continue to serve the freelancers community. Being a freelancer is a bold decision, that's why we believe only bold people can help them deliver their best work and continue to do what they love at their own convenience.
Currently, the company operates in several countries across the world, including Cairo, Amman, Dubai and Abu Dhabi.
As a part of our Community team, you will play an active role in setting up the department SOP’s and actively involved with marketing and tech departments to engage our community across the globe.
Requirements
What's it like to Work at Ureed?
Overall Purpose
The Community Engagement Officer is primarily responsible for advocating Ureed’s brand across the community of freelancers and employers, which include answering tickets, engaging the community to connect with potential customers, proposing methods of interaction with those who may or may not have heard of Ureed and boost awareness of the platform. The Officer will also work with and support Ureed with internal and external stakeholders to aid in the expansion of the platform. The Officer will report to the Head of Operations.
Job Description and Responsibilities
- Working alongside Ureed’s Marketing Department to generate new ideas for social content to drive communications;
- Planning social content along-side the social media manager to ensure that it’s relevant and engaging;
- Help in proposing and writing engaging copy for use on relevant social media platforms;
- Engaging with Fans and Followers to build relationships with the community and encourage engagement;
- Help with preparation of reports on social media engagements within the community;
- Monitoring the success of the community and of social media in terms of the overall marketing strategy;
- Respond to queries (Intercom) in a timely manner and monitor customer reviews;
- Liaising with internal departments to relay customer feedback insights gained from online conversations within the community;
- Identify, initiate, and deepen relationships with various community stakeholders;
- Implement meetings, surveys, and other ways for communicating with, and receiving feedback from, the community about Ureed and its initiatives;
- Attend community meetings on behalf of Ureed to hear community concerns, provide information about community engagement, and advocate for participation;
- Attend programs and events relevant to the industry to better understand community interests and activities;
- Create mechanisms for internal and external evaluation of engagement initiatives;
- Distribute information to the community and broader publics through multiple channels;
- Compile collected information for the COO to regularly present to Ureed’s Board and staff leadership.
- Positive attitude and a sense of humor;
- Computer Literacy (Word, Excel and PowerPoint);
- Communicates clearly and with confidence, both in person and in writing;
- Excellent interpersonal skills, ability to build relationships with people of all ages and backgrounds;
- Excellent attention to detail;
- Ability to be imaginative, innovative and entrepreneurial;
- Capable of working with minimum supervision and in taking initiative;
- Able to contribute to a working culture that is open and responsive to change;
- Capable of working under pressure and to tight deadlines;
- Willingness to work select weekends throughout the year and to occasionally adjust hours to accommodate the needs of the job.
Other Duties and Qualities
- Positive attitude and a sense of humor;
- Computer Literacy (Word, Excel and PowerPoint);
- Communicates clearly and with confidence, both in person and in writing;
- Excellent interpersonal skills, ability to build relationships with people of all ages and backgrounds;
- Excellent attention to detail;
- Ability to be imaginative, innovative and entrepreneurial;
- Capable of working with minimum supervision and in taking initiative;
- Able to contribute to a working culture that is open and responsi