The Operations team is the engine that makes Cequens run. As a routing and quality analyst at CEQUENS, you will be working closely with Sales (Enterprise Wholesale), Support and Product teams to provide outstanding performance, ensuring that SMS operations are achieving high performance by analyzing and monitoring the quality of delivery of the SMS being sent over CEQUENS and perform the necessary actions to the routing to maintain a high quality in terms of end user delivery in timely manner upon agreed SLAs. We are looking for a self-motivated, detail-oriented, quick-thinkers who will be able to execute a number of tasks flawlessly with confidence, developing insights and enjoys problem solving. We challenge our Routing and Quality Analysts to provide first-class operations that leaves our users highly satisfied and expect each new member of the team to treat our clients like kings.
Job Responsibilities:
- SMS Routing profiles management
- Manage SMS service providers connectivity
- Apply SMS testing models
- Monitor SMS live traffic quality standards
- Ensure SMS Operations highest profitability
Job Duties
- Maintain main and backup routes for destinations on CEQUENS system with same quality and features
- Provide an insight in terms of which routes and rates are required from wholesale carrier teams
- Maintain updated coverage features sheet reflect existing main and backup routes
- Reacting to low quality of delivery alerts and changing the routing to maintain a high deliverability
- Set up clients (Enterprise Wholesale) routing profiles according to traffic type
- Develop and categorize routes based on different type of Products (Premium Direct LCR etc)
- Generate quality index reports per country/product/client in order to analyze and investigate the root cause of delivery failures, take corrective actions to enhance performance
- Handle daily tickets assigned from support team related to routing and quality issues for both Wholesale Enterprise clients
- Test newly interconnected suppliers/providers in terms of coverage/features and report results in order to take routing decision
- Communicate and report to providers the live quality issues
- Apply regular testing to Live routes and the alternatives to assure meeting quality standards
- Automate and optimize testing process within availed tools/systems
- Monitor live traffic/routes in terms of delivery and timing, take corrective route changes in case of deficiency or service degradation
- Monitor Spam traffic and take proactive actions (Proactive maintaining of firewall through suspected wording system enrichment) reactive actions (Suspend source account and formal escalation with different stakeholders)
- Monitor different traffic rules filters, take corrective actions on system to ensure full execution
- Optimize routing cost on various messaging products by analyzing cost structure of destinations, identifying best possible cost compared to available quality and taking actions by changing service provider according to analysis outcome
- Communicate Mandatory Increases - Decreases of service providers to concerned parties, apply pricing decision related to routing model not to reflect by profit loss
Requirements
Desired Skills:
- Educated to a degree level.
- Demonstrated knowledge and proficiency in Excel
- Strong analytical skills, with a natural curiosity to acquire new knowledge and abilities
- Strong focus on detail
- Good geographical skills
- Intellectual and good team player.
- Exceptional communication skills.
- Fluent English skills.
Qualifications:
- Bachelor degree.
- Required 3 years of experience.
- Knowledge and understanding of the Messaging industry is preferred
- Team player and willing to assist the team to accomplish tasks.
- Ability to establish and maintain professional and positive internal and external relationships.
- Strong organizational skills to include multi-tasking and time management.
Benefits
- Attractive pay package
- Mobile allowance
- Transportation allowance
- Personal loans
- Flexible hours
- Medical insurance
- Social activities
- Training amp; development
- Profit Share
Cequens Team
We believe in choosing the best calibers and assisting them in continuing to develop their potential and qualifications. A good working environment, the right motivation and great teamwork is the way we use to successfully achieve our goals.