Customer Service Engineer (Siemens Healthineers)
Siemens, Egypt
Job Description
Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Customer Service Engineer, Mahalla Egypt.
Our global team: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
Your tasks and responsibilities
- You will perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision
- You will be communicating and accept all operative requests from the Customer Care Center.
- You will escalate incidents according to the defined parameters
- You will ensure the proper use of tool & test equipment
- You will comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
- You will maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
- You will maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
Job Specification
Requirements:
- Bio-Medical/ Electronic/ Telecommunication engineering degree from reputable university/ college (Alexandria, Mansura, Cairo Univ., Ein-Shams)
- Fresh graduate or work experience within a similar role.
- Excellent communication skills, customer orientation and quality focus
- Fluent level in English and Arabic
Organization: Siemens Healthineers
Company: Siemens Healthcare S.A.E.
Experience Level: Early Professional
Job Type: Full-time