NOC Front Office Specialist
Etisalat Misr, Egypt

• Responsibilities:
  1- 24 x 7 Surveillance across IT & Technical networks.
  2- Detect faults/outages and follow up till restoration as per agreed SLA.
  3- Open Trouble Tickets for all fired alarms/events on concerned Teams via HPSM.
  4- Escalate Incidents as per agreed incident procedure document and generate IR reports.
  5- Shift Handover implemented properly.

  
  Qualifications Essential:
  - Ability to work 24/7 - shift base
  - Ability to work under pressure
  - Arabic & English ( spoken & written)
  - Graduated majoring in Telecommunication or Computer Engineering field.
  - Computer knowledge: Windows, Word, Excel, Power Point, Outlook.
  - Capable to handle multi Tasks
  Desirable
  - Very good communication skills.
  - Very good presentation skills.
  - Programming skills.
  - ITIL foundation
  

Experience Essential:
- Support the Change Management process by controlling final execution of all Planned
Works for all network and services to minimize service disruption.
- Broad knowledge within mobile communications, IN billing & charging, IT systems,..
- Experience in a Network Operations or IT service desk environment.
Desirable
- Good understanding of IT technologies.

Experience:

- 0-2 years

Job Rewards and Benefits