Head Of Account Management
Talabat, Egypt
Job Description
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates. Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
We are looking for a Head of Account Management to join our team and be part of our growth. If you’re a Sales driven person who is hungry for a new adventure, a multinational workplace is waiting for you.
What's On Our Plate
The Head of Account Management will lead a team of Account Managers to grow Talabat’s business by managing the overall restaurant experience. These tasks include, but are not limited to:
- Build and Manage the Department - Scale the team according to the growing portfolio of brands with Talabat, manage incentive schemes for Account Managers, onboard new joiners, identify growth areas for your direct reports and provide guidance for them to achieve it.
- Drive Revenue Growth Strategy - Develop the overall strategy for revenue growth through cross-functional collaboration; e.g. top line growth through commission/commercial terms.
- Maintain Restaurants’ Operational Excellence - Monitor overall restaurant performance metrics and direct your team to ensure their portfolios’ compliance with Talabat’s operational standards, so we deliver to our customers in the fastest way possible!
- Drive Non-Commission Revenues (NCRs) - Be the local owner of Talabat’s wide array of deals & promotions packages for restaurants, including owning overall sales growth. Be involved in the end-to-end process of bringing deals live, including pitching to restaurants when necessary. Guide and motivate the team to achieve their targets
- Innovation and Automation - Ideate and propose new ways to improve engagement of our brands with Talabat
- Stakeholders Management - Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency
Working within Talabat means access to the world’s leading perks and benefits, including:
- Vibrant, dynamic & international workplace.
- Building the fastest growing, largest, and most valuable network of online food ordering services in the world, and more.
- Challenging and fulfilling steep learning curve.
- Opportunity to be a value-adding contributor to this fast-growing global company.
- Working with diverse, cross-cultural teams from over 45 nationalities.
- Company events, cultural and sports events.
- Comprehensive healthcare.
- Competitive salary.
Job Specification
- +7 years of prior proven experience and the passion in building/managing teams in a fast-paced environment.
- Previous eCommerce, high tech, or F&B experience is required.
- Visionary, inspirational thinker and leader with a knack for building morale and a strong team culture, as well as a “raise the bar” mentality.
- Outgoing personality, always ready to meet vendors and understand their needs!
- Comfortable with data-driven approaches and business process improvement.
- Strong communication skills, with the ability to communicate with both external (vendors) and internal (regional/local) teams across departments.
- A track record of business development success.