International New
Verified
Social Media Representative
- Remote
- Full Time
The essentials
- Experience< 1 Year
- Career levelEntry Level
- ShiftMorning Shift
- EducationHigh school diploma or equivalent required. A diploma or degree in communications, business, or a related field is an advantage. Customer service, center, or social media support experience is helpful but not essential; relevant communication skills and a
What you’ll be doing
International new is seeking a Call Center – Social Media Representative to support customers through social media and online communication channels. This role is suitable for candidates who are motivated to develop their communication and customer service skills in a professional consumer services environment. The position may be performed from the company office in Cairo or remotely, subject to operational requirements.
Responsibilities
Compensation and development
Monthly performance incentives, training, and a supportive work environment are provided.
Responsibilities
- Respond promptly and professionally to customer questions, comments, and service requests received through social media and digital channels.
- Provide accurate information about services, procedures, and available support options.
- Handle complaints calmly, identify customer needs, and escalate complex cases to the appropriate team.
- Record customer interactions and follow established response, quality, and confidentiality standards.
- Monitor assigned conversations and maintain consistent tone and service quality across platforms.
- Meet agreed productivity, responsiveness, and customer satisfaction targets.
- Collaborate with colleagues and contribute to continuous improvement of customer support processes.
Compensation and development
Monthly performance incentives, training, and a supportive work environment are provided.
What we’re looking for
- Strong written and verbal communication skills in Arabic; English communication is an advantage.
- Good customer service, active listening, empathy, and problem-solving abilities.
- Comfortable handling multiple social media conversations and tasks at the same time.
- Clear, professional, and accurate writing with strong attention to spelling and tone.
- Basic computer literacy and confidence using social media, chat, ticketing, or customer relationship tools.
- Ability to follow scripts, policies, escalation procedures, and data privacy requirements.
- Reliable internet access and a suitable work setup for remote duties when applicable.
- Ability to remain calm under pressure and achieve service quality and response-time targets.
- Willingness to learn, accept feedback, and develop toward future supervisory responsibilities.
Perks & benefits
- Communication
About Us
We are a general supplies and hospitality services company,
meaning we need workers for the companies and hotels we contract with.
We have employees who contract with hotels and companies under our specific terms and conditions.
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