International New
Verified
Call Center Agents
- Remote
- Part Time
- On Rotation
The essentials
- ExperienceStudent
- Career levelStudent
- ShiftOn Rotation
- EducationHigh school diploma or equivalent required. A diploma or degree in communications, business, or a related field is an advantage. Previous customer service, center, or client-facing experience is preferred, while motivated candidates with strong communicat
What you’ll be doing
International new is seeking a Center Representative to join its consumer services team in Cairo. The successful candidate will serve as a professional first point of contact, assist customers with questions and service requests, and help create a consistent, positive customer experience. This is an on-site role suited to a dependable communicator who can remain focused and courteous in a busy center environment.
Responsibilities
This part-time role offers an opportunity to develop practical customer service, communication, and call center operations experience within an international consumer services team.
Responsibilities
- Handle inbound customer calls and provide accurate, clear information about services and account-related requests.
- Listen carefully, identify customer needs, resolve routine issues, and escalate complex matters through the appropriate process.
- Record customer interactions, requests, outcomes, and follow-up actions accurately in the designated system.
- Meet established service-quality, productivity, attendance, and response-time standards.
- Protect customer information and follow company procedures, scripts, and service policies.
- Share recurring customer concerns with supervisors to support service improvements.
This part-time role offers an opportunity to develop practical customer service, communication, and call center operations experience within an international consumer services team.
What we’re looking for
- Strong spoken and written communication with a clear, courteous telephone manner.
- Active listening and the ability to ask focused questions to understand customer needs.
- Patience, empathy, professionalism, and composure when handling difficult or high-volume interactions.
- Accurate data entry and confident use of computers, customer records, and standard office applications.
- Ability to follow procedures, document interactions, prioritize tasks, and escalate issues appropriately.
- Problem-solving ability with a service-focused approach to resolving routine customer concerns.
- Reliable attendance, punctuality, adaptability, and willingness to work toward measurable service targets.
- Ability to collaborate with supervisors and colleagues while maintaining customer confidentiality.
Perks & benefits
- Communication
About Us
We are a general supplies and hospitality services company,
meaning we need workers for the companies and hotels we contract with.
We have employees who contract with hotels and companies under our specific terms and conditions.
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