International New
Verified
Production Workers
- Remote
- Full Time
The essentials
- Experience< 1 Year
- Career levelEntry Level
- ShiftMorning Shift
- EducationSecondary school certificate or higher; diploma or degree in any field is an advantage. Equivalent customer service, center, or social media support experience may also be considered.
What you’ll be doing
International new is seeking motivated team members to support customers through call center and social media channels. This opportunity is suitable for candidates who want to build experience in customer communication, online support, and service operations while working with a growing team in Cairo. The role may be performed remotely or from the company office, depending on operational requirements.
Key responsibilities:
Successful team members will have opportunities to develop their communication and customer service capabilities and progress toward higher-responsibility positions.
Key responsibilities:
- Respond to customer inquiries through phone, chat, and social media platforms in a professional and timely manner.
- Provide accurate information about services, resolve routine concerns, and escalate complex cases when needed.
- Record customer interactions, requests, and follow-up actions in the assigned systems.
- Maintain a positive customer experience while meeting quality and response-time standards.
- Coordinate with team members and supervisors to support daily service targets.
- Follow company procedures for customer data protection, communication, and issue resolution.
Successful team members will have opportunities to develop their communication and customer service capabilities and progress toward higher-responsibility positions.
What we’re looking for
- Clear verbal and written communication in Arabic; English communication is an advantage.
- Strong customer-service mindset with patience, professionalism, and active listening.
- Ability to handle customer inquiries across phone, chat, and social media channels.
- Basic computer skills, including typing, web navigation, and use of communication or customer-support systems.
- Good attention to detail when documenting conversations and follow-up requirements.
- Ability to manage multiple conversations, prioritize tasks, and work toward response-time targets.
- Reliable internet access and a suitable workspace for remote duties when working online.
- Willingness to learn procedures, receive coaching, and collaborate with a team.
About Us
We are a general supplies and hospitality services company,
meaning we need workers for the companies and hotels we contract with.
We have employees who contract with hotels and companies under our specific terms and conditions.
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