BelieveResourcing
Verified
German Customer Services Executive
- Cairo
- Full Time
The essentials
- Experience1 Year
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationHigh school diploma or equivalent required; a diploma or degree in business, communications, languages, or a related field is advantageous. Customer service, centre, or multilingual support experience is preferred.
What you’ll be doing
Location: Cairo, Egypt
Work Model: Office-based
Contract: 12-month contract
Working Hours: 8:00 AM–8:00 PM CET
Working Schedule: 9-hour shift, including a 1-hour break; Sunday closed, with 2 days off per week, including 1 rotational day
Salary: EGP 30,000–39,000 per month plus benefits
About the Opportunity
Join a customer service team in Cairo supporting customers in German. The role focuses on delivering accurate, professional assistance and resolving customer enquiries.
Mandatory Requirements
Preferred Qualifications
Work Model: Office-based
Contract: 12-month contract
Working Hours: 8:00 AM–8:00 PM CET
Working Schedule: 9-hour shift, including a 1-hour break; Sunday closed, with 2 days off per week, including 1 rotational day
Salary: EGP 30,000–39,000 per month plus benefits
About the Opportunity
Join a customer service team in Cairo supporting customers in German. The role focuses on delivering accurate, professional assistance and resolving customer enquiries.
Mandatory Requirements
- German language proficiency: minimum B2 level (CEFR)
- Strong verbal and written communication skills in German
- Strong customer service orientation and problem-solving skills
- Bachelor's degree preferred
- Fresh graduates can be considered
Preferred Qualifications
- 0–1 year of experience in customer service, operations, BPO, or support functions
- Experience handling voice and/or non-voice processes
- Basic knowledge of MS Office: Word, Excel, Outlook, and PowerPoint
- Experience with CRM or ticketing tools
- Good typing skills and attention to detail
What we’re looking for
- Fluent written and spoken German with strong comprehension and professional communication
- Good English communication skills for internal coordination and documentation
- Customer-focused approach with patience, empathy, and a solutions-oriented mindset
- Ability to investigate enquiries, explain information clearly, and resolve issues accurately
- Comfortable using customer service platforms, ticketing systems, email, and standard office applications
- Strong attention to detail when recording customer data and interaction notes
- Ability to manage multiple cases, prioritise tasks, and meet service-level targets
- Reliable team player who can follow procedures and handle confidential information responsibly
About Us
Believe Resourcing is a global talent acquisition and recruitment company that believes recruitment should be about more than simply filling vacancies — it should be about connecting great people with opportunities that can genuinely change
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