Guest Relations Agent
Rixos Hotels, Egypt, Egypt

Rixos Hotels Egypt, Inc. is a premier hospitality brand renowned for delivering exceptional luxury experiences in the heart of Sharm El Sheikh. As part of the internationally acclaimed Rixos Hotels chain, we pride ourselves on providing a seamless blend of modern elegance and rich cultural heritage. We are seeking an enthusiastic On Rotation Guest Relations Agent with 2 years of experience in the hospitality industry to enhance our guest experience.

Responsibilities:
- Welcome and assist guests upon arrival and departure.
- Address guest inquiries and concerns promptly and professionally.
- Coordinate with various departments to ensure seamless guest experiences.
- Maintain guest records and manage feedback effectively.
- Promote hotel services and amenities to enhance guest satisfaction.
- Ensure compliance with brand standards and policies.

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to multitask and work in a fast-paced environment.
- Cultural sensitivity and adaptability to diverse guest needs.

Job Rewards and Benefits