Guest Relations Supervisor
Rixos Hotels, Egypt, Egypt

Rixos Hotels Egypt, Inc. is a premier hospitality brand renowned for delivering exceptional luxury experiences in the heart of Sharm El Sheikh. We are seeking a dedicated On Rotation Guest Relations Supervisor with at least 2 years of experience in the hospitality industry to join our dynamic team. Be a part of our mission to provide outstanding service while upholding our values of modern elegance and cultural heritage.

Responsibilities:
- Oversee guest relations team to ensure exceptional service delivery.
- Address guest inquiries and resolve any issues promptly and effectively.
- Train and mentor staff to maintain high standards of guest engagement.
- Collaborate with other departments to enhance guest experiences.
- Monitor guest feedback and implement improvements as needed.

- Strong interpersonal and communication skills.
- Ability to lead and motivate a team in a fast-paced environment.
- Problem-solving skills with a focus on guest satisfaction.
- Proficient in English; knowledge of additional languages is a plus.
- Experience with hotel management software and guest feedback systems.

Job Rewards and Benefits