Assistant Guest Relations Manager
Rixos Hotels, Egypt, Egypt

Rixos Hotels Egypt, Inc. is a premier hospitality brand renowned for delivering exceptional luxury experiences in the heart of Cairo. As part of the internationally acclaimed Rixos Hotels chain, we pride ourselves on providing a seamless blend of modern elegance and rich cultural heritage, catering to both leisure and business travelers. We are seeking an On Rotation Assistant Guest Relations Manager to join our team in Sharm El Sheikh, Egypt, with a passion for hospitality and at least 2 years of experience in the industry.

Responsibilities:
- Assist the Guest Relations Manager in overseeing guest services and ensuring exceptional guest experiences.
- Handle guest inquiries, feedback, and complaints in a professional manner.
- Maintain high service standards by training and guiding team members.
- Collaborate with other departments to ensure guest satisfaction.
- Monitor guest preferences and ensure personalized services are delivered.
- Prepare reports on guest feedback and service quality.

- Strong communication and interpersonal skills.
- Excellent problem-solving and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Commitment to delivering outstanding customer service.

Job Rewards and Benefits