Guest Relations Manager
Rixos Hotels, Egypt, Egypt
Job Description
Job Description:
Rixos Hotels is a luxury hospitality brand, offering exceptional experiences in Egypt, specifically in the stunning resort destination of Sharm El Sheikh. We are seeking an experienced On Rotation Guest Relations Manager who will uphold our commitment to outstanding service and create memorable stays for our guests.
Responsibilities:
- Oversee all guest relation activities, ensuring a high level of guest satisfaction.
- Address guest inquiries and complaints professionally and promptly.
- Train and mentor the guest relations team to enhance their skills and performance.
- Liaise with other departments to ensure a seamless guest experience.
- Conduct regular inspections of guest facilities and services.
- Implement guest feedback systems to continuously improve service quality.
- Assist in developing guest programs and activities to enhance the overall experience.
Job Specification
- Strong communication and interpersonal skills.
- Proficiency in multiple languages is an advantage.
- Excellent problem-solving abilities and a customer-oriented mindset.
- Ability to work in a dynamic and fast-paced environment.
- Leadership and team management experience.
- Familiarity with hospitality industry standards and practices.