Guest Relations Team
Rixos Hotels, Egypt, Egypt

We are a renowned hotel chain with a presence across Sharm El Sheikh, Hurghada, and El Alamein, Egypt.

We are committed to providing exceptional guest experiences and fostering a positive and supportive work environment for our team members.

We are currently seeking passionate and dedicated individuals to join our dynamic team in the following roles:

• Guest Relations Manager
• Assistant Guest Relations Manager
• Guest Relations Supervisor
• Guest Relations Agent

Responsibilities

Guest Relations Manager:

• Oversee and manage the guest relations team
• Develop and implement strategies to enhance guest satisfaction
• Resolve guest issues and complaints promptly and professionally
• Maintain open communication channels with guests and management
• Analyze guest feedback and identify areas for improvement

Assistant Guest Relations Manager:

• Assist the Guest Relations Manager in all aspects of their duties
• Provide exceptional guest service and support
• Handle guest inquiries and requests efficiently
• Resolve guest issues and complaints promptly
• Gather and analyze guest feedback

Guest Relations Supervisor:

• Supervise and lead a team of Guest Relations Agents
• Ensure the consistent delivery of high-quality guest service
• Monitor guest satisfaction levels and identify areas for improvement
• Train and develop Guest Relations Agents
• Provide performance feedback and coaching

Guest Relations Agent:

• Welcome and greet guests warmly and professionally
• Provide comprehensive information about the hotel and its amenities
• Handle guest inquiries and requests efficiently
• Resolve guest issues and complaints promptly
• Gather and analyze guest feedback

• Fluency in English and at least one additional language (Russian, Ukrainian, Polish, Italian, or Turkish)
• A minimum of 2 years of experience in a similar role within the hospitality industry
• Proven ability to provide exceptional guest service and support
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution skills
• Ability to work independently and as part of a team

Join our team and make a difference in the lives of our guests!

Job Rewards and Benefits