WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.
WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.
WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections now imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!
The Support Engineer will be responsible for supporting the operations in terms of alarm monitoring, classification, dispatching amp; incident triggering within the Business Operations Organization at Mondia Egypt Tech Center towards Mondia Group global customers.
Responsibilities:
- Support our Payments projects delivery covering International payment service providers, billing aggregators, and digital merchant’s technical integrations and Mobile App stores.
- Responsible for the integration of merchants and mobile operators with Mondia’s internal platforms and services.
- Supporting the operations and maintenance of VAS/Digital Systems/Payments using the latest technologies/tools with the requirement of working on a shift basis outside of normal working hours when needed.
- Responsible for resolution of issues raised for the VAS/Digital platforms by analyzing logs, traces, using different tools e.g. ELK, Wireshark, and any other tools e.g. NewRelic.
- Documentation and knowledge sharing of VAS, billing platforms amp; related systems, APIs for both internal and external teams for integrations/operations purposes.
- Set and actively monitor platform KPIs to ensure optimum performance and efficient service delivery.
- Supporting different internal/external teams with service configurations/definitions, troubleshooting, automated testing, and migrations as and when required (which may require perform/participating in outage activities other than normal office hours, holidays).
- Perform integration, migration with acceptance and clearance tests, produce relevant test documentation, and reports for operators and merchant integrations.
- Ensure that quality of service is maintained after app/service/platform launch/upgrade.
Requirements
The ideal candidate has exceptionally high ownership, excellent critical thinking skills, and the ability to work with agility in a fast-paced environment. They would also be insanely focused on demonstrating excellence in service delivery and problem-solving, breaking down complex information into understandable and actionable items.
Other qualifications include:
- Bachelor's degree in Computer Science/IT Engineering
- 3+ years of experience in VAS/IT/Payments Industry within integration/operation/support or service Environment
- Basic knowledge of service providers/operators’ business requirements
- Strong understanding of relational databases and proficiency with SQL
- Experience with Programming languages such as Python, Java/Spring
- Understanding Web Services like SOAP amp; REST API
- Experience with Data Visualization tools like Tableau amp; Grafana
- Knowledge of CI/CD pipelines
- Experience in cloud computing services such as Amazon Web Services (AWS)
- Problem solving and analytical thinking skills
- Excellent communication and presentation skills
- Customer Relationship Management skills
- Fluent in English
Good to have:
- NoSQL/Data-Lakes such as Snowflake
- Experience with Asynchronous Messaging Systems (e.g. Kafka)
Benefits
- Social insurance
- Health insurance for employee and family
- Company bonus
- Flexible work policy (1 WFH / 4 OFFICE)
- An attractive location in a creative and modern office in New Cairo
- Cooperation in a highly motivated, young, international team spread across 3 continents