As the Senior Product Manager for Payments at Money Fellows, you will be diving into the heart of fintech innovation with a customer-centric focus. This role is not just about managing transactions; it's about creating delightful payment experiences for our users. You'll be the driving force in making financial interactions seamless, intuitive, and trustworthy. Your role involves enhancing user engagement by making pay-ins and payouts a breeze, reducing response times for payment inquiries, and ensuring each customer feels informed and valued
- Develop and implement strategies to enhance the payment experience for both pay-ins and pay-outs.
- Work closely with gateway providers to ensure seamless transaction processes.
- Drive initiatives for operational excellence, including efficient reconciliation processes.
- Address customer queries related to payments, reducing the need for call center interactions.
- Collaborate with cross-functional teams to improve payment features and functionalities.
- Analyze payment trends and data to inform strategic decisions.
- Enhance communication channels to keep customers informed about their payment status.
Requirements
- Bachelor’s degree in business, Computer Science, or a related field
- 3-4 years of experience in product management, with a focus on fintech products is preferred.
- Fintech and Payment Systems Knowledge
- Product Management Skills
- Data Analysis and Metrics Interpretation
- Operational Process Management
- Customer Experience and User-Centric Design Thinking:
- Stakeholder Management and Communication
- Agile Methodology and Project Management
Benefits
- Competitive salary
- Pension Plan scheme as per company policy
- Premium Family medical insurance
- Exclusive access to our circles with the ultimate credit limit and reserved 1st slots.
- unlimited annual leave policy
- Mentorship and career growth
- Entrepreneurial working environment