- In a software development company developing different products, your role will be to gather requirements from customers, from potential customers and from the market.
- You will have to analyze these requirements and formalize them in a structured, precise, and objective form.
- Then, using the knowledge of our products, and in coordination with our technical team, you will propose the best way to fulfill these requirements in a way that can satisfy as many customers as possible, and that keeps specific requests in isolated customization modules.
- Finally, you will have to handle the communication with the customers, their users and their business experts.
In general, your role is to ensure customer satisfaction while maximizing the return on investment by proposing reusable solutions that can be applied to as many customers as possible.
You will work in close relationship with the technical team.
Requirements
- a good ability at analyzing and formalizing things.
- good abstraction skills, with the capacity to conceptualize information and present it in a clear and formal way.
- a good communicator, who can talk a simple non-technical language when dealing with the customer, and a structured formal language when dealing with the developer.
- a good level of English, in particular in writing an experience in the health or the education field is a plus.
- a bachelor’s degree where you have demonstrated your capacity for analysis, abstraction, and conceptualization, as well as your writing skills.